At Expedition Go Tours Ltd., we respect and value the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you book or participate in a tour with us, visit our website, or interact with our services.
By using our website, services, or making a booking, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with our privacy practices, please refrain from using our services.
We may collect the following types of information from you:
a. Personal Information:
When you book a tour, contact us, or interact with us in any way, we may collect personal details such as:
b. Booking Information:
Details regarding your bookings, including:
c. Website Usage Information:
When you visit our website, we may automatically collect certain information about your device and browsing behavior, such as:
d. Communications:
We may collect any communications you send us, including emails, chat messages, or phone calls.
We use the information we collect for the following purposes:
a. To Process Bookings:
To complete your booking and ensure a smooth and efficient experience, including managing payments, confirming reservations, and providing customer support.
b. To Improve Our Services:
To enhance our website and services, we analyze customer preferences and feedback. This helps us improve our offerings, develop new tours, and ensure we meet your expectations.
c. To Communicate with You:
We may send you confirmations, updates, or changes related to your bookings. We may also send promotional material, newsletters, or special offers if you have opted in.
d. To Meet Legal or Regulatory Requirements:
In some cases, we may need to collect or retain your information to comply with laws and regulations, such as for tax reporting or for keeping track of our business operations.
e. To Protect Your Safety:
To ensure the safety and security of our customers, we may use personal information to identify any special needs or risks, such as medical conditions or accessibility needs.
We take the security of your personal information seriously. We use a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction.
a. Secure Payment Systems:
We partner with trusted third-party payment processors to handle all transactions securely. We do not store your credit card details on our servers.
b. Restricted Access:
Only authorized personnel have access to your personal information, and they are trained to handle this data with confidentiality.
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following:
a. Service Providers:
We may share your information with trusted third-party partners, such as airlines, hotels, or transportation companies, who are involved in fulfilling your tour booking.
b. Legal Requirements:
We may disclose your personal information if required by law or in response to a valid legal process (e.g., subpoena, court order).
c. Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. You will be notified if this happens.
As a tour operator, we collaborate with various partners to provide our customers with the best travel experiences. This includes, but is not limited to, travel agencies, accommodation providers, activity organizers, transport companies, and insurance companies. These partners may need to access some of your personal information to fulfill specific aspects of your tour booking (e.g., hotel reservations, transportation arrangements, or activity bookings).
We ensure that all our partners are required to uphold strict confidentiality and security standards when handling your personal data. However, we are not responsible for how third-party partners manage your data. We recommend reviewing the privacy policies of any partners directly involved in your booking or service, as they may have their own privacy practices.
If your tour involves any third-party services or products (e.g., optional excursions), we may share necessary details with the respective partners to complete the arrangements. This will typically be limited to basic information such as your name, booking reference, or travel dates.
We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, provide personalized content, and analyze website traffic.
You can control cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled. For more information, please see our [Cookie Policy].
a. Access and Correction:
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
b. Opt-Out of Marketing Communications:
You can opt out of receiving promotional emails or newsletters at any time by clicking the “unsubscribe” link in our communications or by contacting us directly.
c. Data Deletion:
You may request the deletion of your personal information, subject to certain legal exceptions (e.g., if we are required to retain it for regulatory reasons).
d. Data Portability:
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
If you are located outside of [Country], please note that your personal information may be transferred to, processed, and stored in [Country], where our servers are located. By using our services, you consent to the transfer of your data to countries outside your jurisdiction, which may not have the same level of data protection as your home country.
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete such information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:
Expedition Go Tours Ltd.
Email: [email protected]
Phone:Â (+233)-59-140-9761
Address: Accra-Ghana