At Expedition Go Tours Ltd, we understand that sometimes plans change. Whether you need to cancel your tour booking or modify your partnership with us, we aim to make the process as clear and straightforward as possible. Below, you’ll find the details regarding our cancellation policies for both individual tours and partnerships.

1. Cancellation of Tours

We offer flexible cancellation options for both individual and group bookings, depending on how much notice you provide. Please review the terms below:

a) Individual Tour Bookings

• More than 30 days before departure:
  You will receive a full refund, minus a 10% administrative fee.

• 15-30 days before departure:
  You will receive a 50% refund, minus any non-refundable costs we’ve incurred (e.g., accommodation deposits, permits, etc.).

• Less than 1 day before departure:
  No refund will be provided. However, we may offer you the option to reschedule your tour to another date, subject to availability.

b) Group Bookings (10 or more participants)

• More than 60 days before departure:
  Full refund, minus a 10% group booking fee.

• 30-60 days before departure:
  75% of your total booking cost will be refunded.

• Less than 30 days before departure:
  Unfortunately, we cannot offer a refund, but we will try to accommodate rescheduling if possible.

How to Cancel:
To cancel your tour booking, please contact our customer service team by email or phone. Cancellations are only valid once confirmed by our team.

2. Partnership Cancellation

We understand that business needs evolve, and we offer flexibility for terminating partnerships with Expedition Go Tours Ltd. Below are the options available to you:

a) Termination with Notice

• 90 days’ notice:
  Either party can terminate the partnership with a written notice of at least 90 days before the desired end date. This ensures both parties have time to wind down operations and fulfill any outstanding obligations.

b) Immediate Termination for Breach of Terms

• If either party breaches the terms of the partnership agreement (e.g., failure to meet financial obligations or breach of confidentiality), the affected party may terminate the agreement immediately. A written notice of termination will be provided in such cases.

c) Force Majeure (Unforeseen Circumstances)

• If either party is unable to perform their obligations due to external factors such as natural disasters, pandemics, or government restrictions, we can discuss mutually agreed-upon termination or suspension of the partnership. Both parties will work together to find a fair solution.

d) Post-Termination Responsibilities

• After the termination of a partnership, all outstanding payments, deliverables, and other obligations must be settled. Both parties must also return or destroy all confidential information and intellectual property as per the terms of the partnership agreement.

3. Rescheduling or Rebooking Tours

If you need to reschedule your tour, we will do our best to accommodate you on a different date. Please note that availability may be limited, and rescheduling may incur additional fees, depending on the tour and the notice provided.

To explore rescheduling options or for any questions about your booking, please get in touch with us directly.

Contact Us

If you would like to cancel or modify a booking, or if you need assistance with any partnership-related inquiries, please don’t hesitate to reach out to our team. 

Our team is here to assist you and ensure that your experience with Expedition Go Tours Ltd is as smooth as possible.